This course gives employees a practical grounding in artificial intelligence and how to use it well at work. It covers what AI is and how it has developed, how to get real value from everyday tools through better prompting, and how to recognise the risks that come with it: hallucinations, data leakage, bias, and misuse. Learners work through realistic workplace scenarios and the legal landscape around AI, including data protection, intellectual property, and automated decisions.

Learning objectives

• Explain what AI is, how it has developed, and how generative AI and AI agents are used at work
• Use AI tools effectively for everyday tasks, including writing clear, specific prompts
• Recognise the main risks of workplace AI, including hallucinations, data leakage, bias, and deepfakes
• Apply the legal and ethical principles around AI, including data privacy, intellectual property, and human oversight of automated decisions

This is the flagship course and can be followed up by more-in-depth training using the other courses in this topic.